Something not working, or a question about your account? Send us a message — it reaches the people who build it.
In the iPhone or Android app, go to You ▸ Settings ▸ Account ▸ Delete account. On the web, it is under Settings ▸ Profile. If you would rather we did it, email us from the address on the account and we will take care of it. Deleting your account erases your profile, your rides and heart-rate data, your messages and who you follow; see the privacy policy for the little we keep, and for how long.
Yes — email us and we will send you everything we hold against your account.
Any exercise bike works, including a gym one with no electronics. For heart rate and cadence, the devices page lists everything we know about and says which we have tested.
Yes — Ride Director is an app for iPhone and iPad, with an Apple Watch app that streams your heart rate into the class. The web app works too, in Chrome or Edge on a computer, and Chrome on Android.
Report them from the chat message, the participant list or their profile, and block them if you want to. Every report reaches our team and whoever is leading the class is told. We review reports within 24 hours. If it happened outside a class, or you want to tell us more, email us.
Nothing at the moment. There is no subscription and no billing in the product.