Support

Something not working, or a question about your account? Send us a message — it reaches the people who build it.

or email hello@ride-director.com

Common questions

How do I delete my account?

In the app, from Settings. If you would rather we did it, email us from the address on the account and we will take care of it.

Can I get a copy of my data?

Yes — email us and we will send you everything we hold against your account.

Will my bike work?

Any exercise bike works, including a gym one with no electronics. For heart rate and cadence, the devices page lists everything we know about and says which we have tested.

Is there an iPhone app?

It is built and in testing, and not on the App Store yet. The web app works today in Chrome or Edge on a computer, and Chrome on Android.

Someone was abusive in a class. What happens?

Every message has a report button and whoever is leading the class is told. If it needs to go further than that, or it happened outside a class, email us.

How much does it cost?

Nothing at the moment. There is no subscription and no billing in the product.

See also privacy and terms.